Policy

Cancellation Policy

Effective Date: January 1, 2025 · Last Updated: June 2025
Questions? info@purifiedpay.com

⏰

Cancellation Window

24 Hours

💰

Full Refund If Cancelled By

24 hrs before session

📧

How to Cancel

Email us

✅

Rescheduling

Available

📋 Refund Schedule

Your ability to receive a refund depends on how far in advance you cancel your scheduled advisory session.

✅

More than 24 hours before session — Full Refund

If you cancel your advisory session more than 24 hours before the scheduled start time, you are entitled to a full refund of the engagement fee. No questions asked. Refunds are processed within 5–10 business days to your original payment method.

⚠️

Within 24 hours of session — No Refund / Credit Option

Cancellations made within 24 hours of the scheduled session start time are not eligible for a cash refund. However, we will issue a credit toward a future advisory engagement, valid for 90 days. This credit is non-transferable.

❌

After service has been rendered — No Refund

Once an advisory session has been completed and/or advisory materials have been delivered, the engagement is considered fulfilled and no refund will be issued. This includes partial sessions where the advisor has begun delivering services.

📨 How to Cancel

To cancel your advisory session, please follow these steps:

Email Your Cancellation Request

Send an email to info@purifiedpay.com with the subject line: "Cancellation Request — [Your Name]"

Include Your Booking Details

In your email, include: your full name, email address used at booking, the advisory service you purchased, and your scheduled session date and time.

Receive Confirmation

Our team will acknowledge your cancellation request within 1 business day and confirm your refund eligibility based on the timing of your request.

Refund Processing

If eligible, your refund will be returned to your original payment method within 5–10 business days. Processing times may vary depending on your card issuer.

📧

Cancellation Requests

info@purifiedpay.com

Response within 1 business day · Please include your booking details

🔄 Rescheduling

We understand that schedules change. Instead of cancelling, you may request to reschedule your advisory session at no charge, provided the rescheduling request is made at least 24 hours before your scheduled session.

Rescheduled sessions must occur within 60 days of the original booking date.
Each engagement may be rescheduled up to two (2) times without penalty.
Rescheduling requests made less than 24 hours before a session are treated as late cancellations.
To reschedule, email info@purifiedpay.com with your preferred new date and time.

🚫 No-Shows

A "no-show" occurs when a Client fails to attend a scheduled advisory session without prior notice. No-shows are treated as sessions rendered and are not eligible for refunds or session credits.

If you are unable to attend your session, please contact us as early as possible to reschedule. We value your investment and want to make sure you receive the full benefit of your engagement.

      Tip: Set a calendar reminder for your session and save our contact email. If anything changes, we're here to help you find a solution.
    

⚖️ Exceptions & Special Circumstances

PurifiedPay may, at its sole discretion, make exceptions to this policy in cases of documented medical emergencies, natural disasters, or other extraordinary circumstances beyond the Client's control.

To request a policy exception, please email info@purifiedpay.com and provide relevant documentation. All exception requests are reviewed on a case-by-case basis and are not guaranteed.

In the event PurifiedPay cancels or is unable to deliver a scheduled advisory session, clients will receive a full refund or complimentary rescheduling at their preference.